When you work in the hotel or restaurant industry, you understand how important it is to provide clean linens, spotless table settings, and a comfortable atmosphere for every valued customer. After all, you would have a difficult time meeting customer expectations if your suppliers didn’t give you the top-shelf service you expected. Therefore, you choose to purchase products and services from suppliers who take customer service as seriously as you do.
In your field especially, it’s essential for linens, towels, and staff clothing to be crisp and spotless. The only way you can thrive in a competitive industry is to make a great impression with well-appointed rooms, and to show even the most discerning customer that you take your responsibilities seriously. When the chances of having a visitor make a return trip to your business depends on a stress-free experience their first time around, you must do all you can to make them feel safe and comfortable.
Cleanliness Is the Key
When a customer walks into one of your hotel rooms or enters your restaurant, their eyes travel to the condition of the floors, the quality and cleanliness of the towels and linens, and the appearance of the table linens, to mention a few important elements. As is the case with any business effort, it can be difficult to maintain this level of service without the consistent support of your suppliers. However, when you work with professionals such as you’ll find at Johnsons Stalbridge, not only can you depend on spotless being the daily standard, you can also benefit from the effort they put into delivering the items you need on time.
You are probably well aware that your provider of linen services is a key partner in your business. They not only provide a reliable supply of quality items for your kitchen, hotel, or restaurant; they’ve also put their years of experience to excellent use in creating a customer-oriented business model to separate them from others in the field. Naturally, they’re going to work closely with you to provide products that you’ll be proud to have your guests use. But they also avoid tying their valued customers to contracts, simply because their service and quality keep clients coming back time and time again.
Flexibility
Flexibility may be the most important factor in the business model followed by every successful linen provider. Customers should be able to increase and decrease their stock of essential items as their level of activity dictates. It’s a fact of business life that there are busy periods during the year, just as there are quieter times. Expecting a client to use the same number of products at all times is not just unrealistic, it’s a poor way to conduct business.
If you decide that it’s time for a change in the colour of your table linens, or you need to increase your supply of towels and bed linens to meet demand, you should be able to change your order with a simply call to the customer service department of your linen provider. When you partner with the leading supplier in this industry, you can make these adjustments without paying any extra charges.
